Showing posts with label Chatroom App. Show all posts
Showing posts with label Chatroom App. Show all posts

Saturday, May 03, 2014

Customized Experience, Consolidated Management

For some businesses or organizations, different parts of their website may require different live chat experiences. For instance, the live chat style can vary a lot for the home page, the product pages, and the support center. With Comm100 Live Chat, users can set up as many live chat plans as they want and fully customize them to match different parts of their website or even multiple websites while managing all the visitors, chats and reports within one account.

Customizable items in each live chat plan include chat button, chat window, chat invitation, pre-chat survey, post-chat rating and some other chat settings. All of the items can be freely tailored to users' business needs. Take the pre-chat survey for example. Users can choose to either enable or disable it and if they have it enabled, they can give it a new title and branding image, change the greeting message and configure the fields to be displayed. By using multiple live chat plans, businesses or organizations can provide customized visitor experience and at the same time, enjoy the convenience of consolidated management.


Visitor Navigation History Tracking

The ability to identify potential customers and know their needs is critical for online businesses to make effective customer communication and increase website conversions. Comm100 Live Chat offers a full visitor navigation history allowing users to analyze the navigation behavior of their website visitors and identify those with great purchasing potential to engage actively.

Users can easily see how many times a visitor has come to the site, which pages the visitor visited each time and how long the visitor stayed on each page. Together with about 30 real time visitor parameters, such as current page, search keyword, etc., the navigation history empowers online businesses to not only spot visitors ready for contact, but also fully understand their points of interest, which means more targeted sales pitching and higher possibility of sales conversion.


Auto Chat Invitation Rules Engine

When there are quite a few visitors on a site, analyzing each visitor's behavior manually can be time-consuming and sometimes, even impossible. To help businesses make use of each sales opportunity in a highly efficient way, Comm100 Live Chat offers an intelligent auto invitation engine to identify potential customers and send out chat invitations automatically based on the rules and settings users predefine.

Users can set up multiple auto invitation plans and configure the invitation rules, invitation style and message, and routing rule for each plan separately to fit into different business scenarios. There are currently 12 parameters that can be used to form the invitation rules, including time on website, time on current page, current page URL, referrer page URL, search keyword, visit times and more. By combining these parameters, users can set up invitation rules that echo to their unique needs and deliver a highly personalized chat invitation. The auto chat invitation makes it easy for businesses to take full advantage of the sales opportunities on their website


Integration with Comm100 Ticket

There are cases that cannot be closed right on the spot, be it sales or support. The ability to track and follow up on these cases, unavailable in most live chat products, is essential to an optimal business practice. On top of Comm100 Live Chat, Comm100 also offers a support ticket system Comm100 Ticket which can be seamlessly integrated with Comm100 Live Chat to easily convert live chats or offline messages to tickets for effective follow-up.

The integration enables users to either automatically or manually convert a live chat or an offline message to a ticket and the ticket can then have properties such as status, priority, assignee and more for clear responsibility and quick response. By requiring visitors to enter their ticket ID (if any) in the pre-chat survey, users can immediately get to know all the case details as the chat starts and provide a highly efficient and personalized chat experience. With the integration of Comm100 Ticket, businesses or organizations can keep track of all the customer communications and ensure that each case or sales lead is handled appropriately.


Integration with Salesforce CRM

Many businesses or organizations rely on the CRM (Customer Relationship Management) system to manage their leads, contacts and customers. Thus it's important to link up customer communication channels with the CRM system for streamlined operation. Comm100 Live Chat can be easily integrated with Salesforce CRM, making it simple for users to manage leads or contacts from the website following their sales or support workflow.

With the Salesforce integration, leads, contacts or cases will be created or updated automatically in Salesforce CRM when users finish a live chat with their website visitors, with chat transcripts and other information collected through Comm100 Live Chat added. If a website visitor is already a lead or contact in Salesforce CRM, users are able to see that in their chat panel and retrieve his/her information with just one click to make more targeted and effective customer communication.


Apps for Major Mobile Platforms

According to an IDC forecast, web surfing on mobile devices is to surpass that on PCs by 2015. The whole world is going mobile. So is customer communication. Comm100 Live Chat's handy mobile apps free users from the desk and make live visitor engagement possible, literally, anywhere anytime. Users no longer need to cut their live chats when heading out of the office.

Comm100 Live Chat offers full functional apps for almost all major mobile platforms or devices, including iPhone, iPad, Android devices and Blackberry phones. It enables users to keep connected with their website visitors while on the go, increase their online time and ultimately, boost sales and customer satisfaction. The mobile apps, complemented by a cross-browser compatible web version and an Adobe Air based desktop app, give businesses maximum flexibility and convenience to use Comm100 Live Chat.


Getting started with Comm100 Live Chat is easy.

1. Register for a Comm100 Live Chat account.


2. Copy and paste the live chat code onto your web pages.


3. Get online and chat!


About Comm100

Founded in 2009, Comm100 is the leading global provider of enterprise-level customer service and communication solutions, including live chat, email marketing, ticket, forum, knowledge base and help desk. As business grows fast, Comm100 has been embraced by over 200,000 businesses around the globe.

Headquarters: Suite 238, 1027 Davie Street, Vancouver, BC, V6E 4L2, Canada
Telephone: 1-778-785-0464
Website: www.comm100.com

Tuesday, December 04, 2012

Information is one of the prime ways why people are creating and visiting websites regularly. In fact, websites fall in thousands of niches each having variations in popularity and purposes. With this important fact, it is right to state that information is crucial to all types of online transactions. If you are considering building a website, bear in mind that you have to speed up any means of information relay. Luckily, as a website owner, you can utilize a chatroom application that can help you achieve your online goals. This chatroom application is provided by Chatwing.com, a company that excels in connecting people from different parts of the world. Listed below are the important ways the Chatwing chatroom can ease up any information relay process.


Diverse Chatroom for Everybody

Installing the Chatwing chat box for any website can guarantee streams of traffic daily. Of course, this depends on the overall content of the website and the niche being discussed. Niche popularities always vary, and they all have different numbers of subscribers. The Chatwing chatroom is useful for any niche and it can also accommodate thousands of visitors. With thousands of people visiting your website, you can expect a significant leap in online presence. As people converge in your Chatwing chat box, they can discuss important topics about your website or its covered niche. You can also share information with them.

Social Media for Communication Success

Through Chatwing tool’s social media integration option, anyone can log in with a Facebook or Twitter account. As a Chatwing admin, you can now regulate the login options. If you want to settle with Facebook only or Twitter, you can set it up in the application dashboard. With social media connectivity, your visitors can now expand their social networks. You can also send them friend requests to know more about your visitors.

Lots of Options for Lively Chat Experience

Chatwing chatroom is a smorgasbord of customization options, functions, and accessibility. In the dashboard, you can try out various colors to find the right theme that will fit to your website or blog. You can also set up an efficient word filter system to protect your chatroom from profanity. In case there are obscene members, you can always ban them from the chatroom and delete their messages. The choice is entirely yours you can now set the mood of the chatroom as often as you want.

The Chatwing tool may be a simple application but it fosters website owners and visitors. It presents a lot of choices and doesn’t hinder a website owner’s imagination. Real-time communication is also emphasized, speeding up the relay of data in any website. This “simply robust” chat application can ensure the success of your website in the long run.