Showing posts with label Phone application. Show all posts
Showing posts with label Phone application. Show all posts

Saturday, May 03, 2014

Customized Experience, Consolidated Management

For some businesses or organizations, different parts of their website may require different live chat experiences. For instance, the live chat style can vary a lot for the home page, the product pages, and the support center. With Comm100 Live Chat, users can set up as many live chat plans as they want and fully customize them to match different parts of their website or even multiple websites while managing all the visitors, chats and reports within one account.

Customizable items in each live chat plan include chat button, chat window, chat invitation, pre-chat survey, post-chat rating and some other chat settings. All of the items can be freely tailored to users' business needs. Take the pre-chat survey for example. Users can choose to either enable or disable it and if they have it enabled, they can give it a new title and branding image, change the greeting message and configure the fields to be displayed. By using multiple live chat plans, businesses or organizations can provide customized visitor experience and at the same time, enjoy the convenience of consolidated management.


Visitor Navigation History Tracking

The ability to identify potential customers and know their needs is critical for online businesses to make effective customer communication and increase website conversions. Comm100 Live Chat offers a full visitor navigation history allowing users to analyze the navigation behavior of their website visitors and identify those with great purchasing potential to engage actively.

Users can easily see how many times a visitor has come to the site, which pages the visitor visited each time and how long the visitor stayed on each page. Together with about 30 real time visitor parameters, such as current page, search keyword, etc., the navigation history empowers online businesses to not only spot visitors ready for contact, but also fully understand their points of interest, which means more targeted sales pitching and higher possibility of sales conversion.


Auto Chat Invitation Rules Engine

When there are quite a few visitors on a site, analyzing each visitor's behavior manually can be time-consuming and sometimes, even impossible. To help businesses make use of each sales opportunity in a highly efficient way, Comm100 Live Chat offers an intelligent auto invitation engine to identify potential customers and send out chat invitations automatically based on the rules and settings users predefine.

Users can set up multiple auto invitation plans and configure the invitation rules, invitation style and message, and routing rule for each plan separately to fit into different business scenarios. There are currently 12 parameters that can be used to form the invitation rules, including time on website, time on current page, current page URL, referrer page URL, search keyword, visit times and more. By combining these parameters, users can set up invitation rules that echo to their unique needs and deliver a highly personalized chat invitation. The auto chat invitation makes it easy for businesses to take full advantage of the sales opportunities on their website


Integration with Comm100 Ticket

There are cases that cannot be closed right on the spot, be it sales or support. The ability to track and follow up on these cases, unavailable in most live chat products, is essential to an optimal business practice. On top of Comm100 Live Chat, Comm100 also offers a support ticket system Comm100 Ticket which can be seamlessly integrated with Comm100 Live Chat to easily convert live chats or offline messages to tickets for effective follow-up.

The integration enables users to either automatically or manually convert a live chat or an offline message to a ticket and the ticket can then have properties such as status, priority, assignee and more for clear responsibility and quick response. By requiring visitors to enter their ticket ID (if any) in the pre-chat survey, users can immediately get to know all the case details as the chat starts and provide a highly efficient and personalized chat experience. With the integration of Comm100 Ticket, businesses or organizations can keep track of all the customer communications and ensure that each case or sales lead is handled appropriately.


Integration with Salesforce CRM

Many businesses or organizations rely on the CRM (Customer Relationship Management) system to manage their leads, contacts and customers. Thus it's important to link up customer communication channels with the CRM system for streamlined operation. Comm100 Live Chat can be easily integrated with Salesforce CRM, making it simple for users to manage leads or contacts from the website following their sales or support workflow.

With the Salesforce integration, leads, contacts or cases will be created or updated automatically in Salesforce CRM when users finish a live chat with their website visitors, with chat transcripts and other information collected through Comm100 Live Chat added. If a website visitor is already a lead or contact in Salesforce CRM, users are able to see that in their chat panel and retrieve his/her information with just one click to make more targeted and effective customer communication.


Apps for Major Mobile Platforms

According to an IDC forecast, web surfing on mobile devices is to surpass that on PCs by 2015. The whole world is going mobile. So is customer communication. Comm100 Live Chat's handy mobile apps free users from the desk and make live visitor engagement possible, literally, anywhere anytime. Users no longer need to cut their live chats when heading out of the office.

Comm100 Live Chat offers full functional apps for almost all major mobile platforms or devices, including iPhone, iPad, Android devices and Blackberry phones. It enables users to keep connected with their website visitors while on the go, increase their online time and ultimately, boost sales and customer satisfaction. The mobile apps, complemented by a cross-browser compatible web version and an Adobe Air based desktop app, give businesses maximum flexibility and convenience to use Comm100 Live Chat.


Getting started with Comm100 Live Chat is easy.

1. Register for a Comm100 Live Chat account.


2. Copy and paste the live chat code onto your web pages.


3. Get online and chat!


About Comm100

Founded in 2009, Comm100 is the leading global provider of enterprise-level customer service and communication solutions, including live chat, email marketing, ticket, forum, knowledge base and help desk. As business grows fast, Comm100 has been embraced by over 200,000 businesses around the globe.

Headquarters: Suite 238, 1027 Davie Street, Vancouver, BC, V6E 4L2, Canada
Telephone: 1-778-785-0464
Website: www.comm100.com

Wednesday, July 31, 2013

Mobile cloud computation becomes more famous than ever. As the latest study from Juniper Research, the number of cloud mobile apps user s will be growing instantly in five years time. The impressive growth is inspired by new web standard HTML5. This article will look through the amazing things about cloud applications and how it benefits all sorts of user including the ones who swore not to switch their core applications to cloud.

CLOUD MOBILE APPS

Gmail and Google voice (for iPhone) courtesy of Google are just two of the most famous and used cloud mobile apps. Cloud mobile apps allows us to do data storage and processing outside of the mobile gadget. This is what consumers download from a cloud mobile apps store like iTunes wherein the power of processing comes from the cloud.

HTML5 IS EXPECTED TO LEAD THE CLOUD MOBILE APPS REVOLUTION

Juniper Research strongly believes that enterprise will play a big role on mobile growth. The cloud mobile apps promise an improved online data caching, where the apps will continue to do their function even if the internet connection is down. HTML5 also decreased the server load demand which will make cloud mobile apps work better when it comes to accessibility and coverage.

THE CONTINUATION OF ENTERPRISE MOBILITY GROWTH

Juniper Research have stated that ¾ of the cloud mobile apps market are dominated by enterprise users. Corporate users take advantage of smart phones mobile apps features such as file sharing, company data storage, project collaboration, and many more. Moreover, there'll even be edges for consumer-oriented apps. Within the next four years, cloud mobile apps are expected to comprise a growing proportion of the whole revenue with business plans that involve subscription-based content and mobile advertising.

THE UNDENIABLE POWER OF CLOUD

Juniper Report says that the main factor in mobile's future relies on the processing power of the cloud itself. Cloud mobile apps can work more than what a standard smart phone do. Cloud mobile apps do have the power of computing infrastructure based on a server which can be accessed through an app's interface in mobile. It enables a user that does not use a smart phone to access the same mobile applications. Another good thing is that cloud allows the apps to be more powerful.

CLOUD MOBILE APPS IS HERE TO STAY SO WE BETTER BE READY

A lot of people are not aware that the smart grid and smart parking meters are all cloud based apps. As social networks like Facebook, Twitter and Linkedin continues to be in demand and convenient for users, they are now one of the world's favorite placeto do business work through mobile gadgets. The tremendous increase in demand for smartphones and tablets incorporates a parallel demand for IT solutions to speed up applications development for mobile computing while guaranteeing security is in place. Some business owners preferred not to use cloud apps but they are also not aware that they are already using it through Salesforce.com, OpenAir and other SaaS applications.

Sunday, July 28, 2013

Gone are the days when we had to rely on bulky computers to access our email and surf the web. Today, we can do a lot of things using devices that we can easily carry in our pockets. Many of the computer's basic functionalities are now available in much smaller packages that mobile computing and remote access to web based services are now possible. Unfortunately, the growing popularity of mobile devices also makes them the new favorite target of hackers and thieves and this is why it helps to give your smartphone or tablet protection in case you accidentally lose it or somebody tries to hack their way to access the data stored in your device.

Secure Your Mobile Device with a Password

It may be quite a hassle to enter a password every time you need to use your mobile device. This inconvenience can pay off, though if somebody manages to get a hold of your device without your permission and realizes that it is not easy to open and access your data. Try to set your device so it automatically locks after a few minutes and can only be unlocked with a password. However, passwords are useless if you use a common combination that is easy to guess so go for a unique and hard to crack password. For your smartphone, you may also want to add a PIN on your SIM card so in case you lose your phone, nobody else can use it to make calls.

Download Your Applications from Trusted Sources

If you are using an Android device, try to avoid downloading apps that are still new on the market. Cyber criminals may create legitimate looking apps that actually contain malicious codes and you may get one of these if you are not cautious of your app downloads. To protect yourself, only download apps that already have hundreds of downloads and positive comments. If you are using an Apple device, make sure that you only get your apps from the official Apple app store.

Keep Your Software and Apps Up to Date

Your device's software should be kept up to date to prevent cybercriminals from coming up with ways to attack and compromise your mobile operating system. Updates are also needed to fix bugs and other loopholes in apps. You may want to opt for automatic updates to ensure your device and apps are regularly updated.

Be Cautious when Using Wi-Fi Networks

Disabling your Wi-Fi connection when your device is not in use does not just prolong your device's battery life. It can also protect your device from getting potentially dangerous exposures and unwelcome connections. You should be particularly cautious when using public and insecure Wi-Fi networks. Should you need to connect wirelessly to the internet to contact your VoIP providers or look for something on the web, try to avoid conducting transactions that involve sensitive information such as banking or online purchases.

Observe Safe Mobile Browsing Practices

Emails that contain malicious links can compromise mobile devices so be careful when checking your emails on your smartphone or tablet. You should also think twice before downloading attachments that you receive because there are attachments that may appear legitimate but once downloaded may compromise your mobile device. You should also make sure that the URL of sites that require your personal and confidential information start with 'https'.

Use Remote Tools

If you are using your mobile device to store sensitive information, try to enable tools that allow you to remotely wipe out data. This can protect your mobile data's security and give you peace of mind in case you accidentally lose it.

Authors Bio
Tyrone is a freelance writer who's had extensive experience in the Outreach Program. This time he brings his extensive Writing expertise to Business and Technology. The articles he posts will surely be informative and comprehensive especially for individuals who are in dire need of these resources. He writes to cater impressive pool of different clients.

Connect with Tyrone on Facebook | LinkedIn | Twitter | Google+

Wednesday, June 19, 2013

Whether you are a small business owner who needs a professional website or someone who has been satisfied with your web hosting service, 1&1 Website Builder can serve you. Founded in 1988, the company has now handled more than 19 million domain names, along with nearly 12 million customers on paid services. But more importantly, clients can take advantage of the free website builder by 1&1, providing a customized website and a reliable hosting service.

With 1&1.com, it is very easy to establish your personal or business website. This comes with state-of-the-art tools that can attract tons of web traffic (or visitors), including a wide variety of templates available. Clients can choose either the MyWebsite Personal or MyWebsite Business. Both of them offer a 30-day free trial, which can help you choose the kind of paid service that is right for you.

At 1&1, your free website can be set-up within minutes, using very simple steps. After providing them your desired domain name and choosing the color of your template, you can now easily choose a topic. You will then be allowed to add content, photos, and videos, tweak the menu bars, and easy integration of social sites like Facebook and Twitter. But the best part is that you can manipulate your website even if you do not have the required technical skills.

So far, 1&1 is also the only hosting service provider that has the capability to offer Dual Hosting service to their customers. This means that your website is being simultaneously hosted by two separate servers in two different locations of data centers. This unique service serves an automatic back-up in case the first location has unexpected interruption, allowing your website to continuously receive traffic, while maintenance is going on.

1&1 clients can choose either Windows or Linux hosting service, with unlimited bandwidth (or traffic) and IPv6 ready. You can also track your website statistics through the free Google Analytics tool, or by using the no-software installation 1&1 Site Analytics tool, along with periodic email reports. 1&1 will also be among the first global hosting providers worldwide that will offer Microsoft Exchange 2013, which will be migrated later for no additional cost.

Mobile phone users can also benefit from the free 1&1 Mobile Server Monitoring App, which is available at Apple App Store and Google Play Store. Apart from being able to check the current availability of your server (or servers), you can also check the availability of the past 7 days. 1&1 will also send you a notification on your smartphone if there is change in the status of the service. Users can also view their online pages on their smartphones with the help of a QR code, using the app for iOS and Android. An additional 11 new Web Apps have been released recently, and were added to the growing library of apps that are already available for 1&1 MyWebsite.

With regards to customer service, 1&1 is offering a 24-hour phone, e-mail technical support, and a Guided-Online Support. In this feature, a polite 1&1 Support Agent will ask permission from you to share what you can see on your computer monitor. By doing this, you will receive a real-time assistance that can immediately help solve your problem.

As of now, 1&1.com has around 5,800 employees and is serving satisfied customers around the globe, including UK, USA, Canada, Austria, France, Philippines, and Germany. As the company celebrates its 25th anniversary in the web development and hosting industry this 2013, 1&1 website builder is now offering their services in Mexico.

Wednesday, June 05, 2013

With tablets and mobile devices becoming commonplace both inside and outside of the classroom, app developers have been reaching out to educators with products intended to boost student learning and their own professional development. The following are five of the most promising apps for education, ranging from those that bring the social networking experience to the classroom to more efficient note-taking systems. The best part? They are all free without compromising quality.

Edmodo

This free app that's compatible with Android and Apple devices brings social networking to the classroom. Edmodo enables teachers to extend learning beyond traditional classroom times using a closed network that resembles some of the most popular social networking sites, like Facebook. Teachers can post homework assignments, lead virtual discussions, request classes to answer polls and award badges for positive behavior and quality work. Teachers can also track student learning, add learning apps and digital resources, and set up smaller communities where groups of students or parents can have discussions and collaborate. Edmodo is more versatile than a wiki but safer than Facebook.

StudyBlue

There are a plethora of apps that allow teachers and students to create flash cards, but StudyBlue is free for all users and has a clean, easy-to-use interface. Compatible with both Android and Apple devices, teachers can create flashcards for students to study and quiz themselves. Photos and audio can be added to cards, and the app keeps track of learning progress so students can continue to test themselves until they reach mastery. The app also saves where you left off while reviewing, and teachers can access a massive library of pre-created flashcards.

TeacherKit

Teachers are responsible for planning lessons, managing the classroom, grading assignments the list of duties goes on. It can be difficult to keep all of this organized, but TeacherKit provides the perfect solution. Compatible with Apple devices, this free app organizes your grade books, student and parent information, attendance and behavior tracking. Teachers can take individual pictures of students to create student information files and seating charts. Teachers can also send messages to entire classes or groups of parents. AJ Dellinger, from MacLife.com, calls the app a "teacher's Swiss Army knife." TeacherKit saves teachers organizational time, so that they can do more important things, like planning and conducting quality lessons.

History: Maps of the World

This free app is a must-have for anyone teaching history and geography. History: Maps of the World, which is compatible with Apple devices, provides high-definition, interactive maps that show geographical shifts from past to present. The app boasts 178 different maps, four background choices, information from Wikipedia and the ability to print or email maps. Maps are also organized by categories, like World War II and Polar Regions and Oceans. If the ads become bothersome, they can be turned off for a mere $1.99.

Evernote

With a motto of "Remember Everything," Evernote assists teachers and students in being more productive and organized. Compatible with Android and Apple devices, this free app allows users to take notes, record voice reminders, make to-do lists and capture photographs. Virtual notebooks can be created and shared, and users can sync Evernote with other devices to upload and download files. After creating notes, multiple people can be given editing privileges on Evernote, making collaboration easy. Students can even take screenshots of class notes and presentations to study later. For users with iPads, Evernote Peek also allows you to turn your notes into study materials.

Erika Phyall currently works in community relations for University of Southern California. She works with USC Rossier which provides current teachers the opportunity to earn a MAT online. She also contributes to certificationmap.com, which gives individuals resources on how to be a teacher. Outside of work Erika enjoys networking and DIY projects.