Showing posts with label tech news. Show all posts
Showing posts with label tech news. Show all posts

Saturday, May 03, 2014

Customized Experience, Consolidated Management

For some businesses or organizations, different parts of their website may require different live chat experiences. For instance, the live chat style can vary a lot for the home page, the product pages, and the support center. With Comm100 Live Chat, users can set up as many live chat plans as they want and fully customize them to match different parts of their website or even multiple websites while managing all the visitors, chats and reports within one account.

Customizable items in each live chat plan include chat button, chat window, chat invitation, pre-chat survey, post-chat rating and some other chat settings. All of the items can be freely tailored to users' business needs. Take the pre-chat survey for example. Users can choose to either enable or disable it and if they have it enabled, they can give it a new title and branding image, change the greeting message and configure the fields to be displayed. By using multiple live chat plans, businesses or organizations can provide customized visitor experience and at the same time, enjoy the convenience of consolidated management.


Visitor Navigation History Tracking

The ability to identify potential customers and know their needs is critical for online businesses to make effective customer communication and increase website conversions. Comm100 Live Chat offers a full visitor navigation history allowing users to analyze the navigation behavior of their website visitors and identify those with great purchasing potential to engage actively.

Users can easily see how many times a visitor has come to the site, which pages the visitor visited each time and how long the visitor stayed on each page. Together with about 30 real time visitor parameters, such as current page, search keyword, etc., the navigation history empowers online businesses to not only spot visitors ready for contact, but also fully understand their points of interest, which means more targeted sales pitching and higher possibility of sales conversion.


Auto Chat Invitation Rules Engine

When there are quite a few visitors on a site, analyzing each visitor's behavior manually can be time-consuming and sometimes, even impossible. To help businesses make use of each sales opportunity in a highly efficient way, Comm100 Live Chat offers an intelligent auto invitation engine to identify potential customers and send out chat invitations automatically based on the rules and settings users predefine.

Users can set up multiple auto invitation plans and configure the invitation rules, invitation style and message, and routing rule for each plan separately to fit into different business scenarios. There are currently 12 parameters that can be used to form the invitation rules, including time on website, time on current page, current page URL, referrer page URL, search keyword, visit times and more. By combining these parameters, users can set up invitation rules that echo to their unique needs and deliver a highly personalized chat invitation. The auto chat invitation makes it easy for businesses to take full advantage of the sales opportunities on their website


Integration with Comm100 Ticket

There are cases that cannot be closed right on the spot, be it sales or support. The ability to track and follow up on these cases, unavailable in most live chat products, is essential to an optimal business practice. On top of Comm100 Live Chat, Comm100 also offers a support ticket system Comm100 Ticket which can be seamlessly integrated with Comm100 Live Chat to easily convert live chats or offline messages to tickets for effective follow-up.

The integration enables users to either automatically or manually convert a live chat or an offline message to a ticket and the ticket can then have properties such as status, priority, assignee and more for clear responsibility and quick response. By requiring visitors to enter their ticket ID (if any) in the pre-chat survey, users can immediately get to know all the case details as the chat starts and provide a highly efficient and personalized chat experience. With the integration of Comm100 Ticket, businesses or organizations can keep track of all the customer communications and ensure that each case or sales lead is handled appropriately.


Integration with Salesforce CRM

Many businesses or organizations rely on the CRM (Customer Relationship Management) system to manage their leads, contacts and customers. Thus it's important to link up customer communication channels with the CRM system for streamlined operation. Comm100 Live Chat can be easily integrated with Salesforce CRM, making it simple for users to manage leads or contacts from the website following their sales or support workflow.

With the Salesforce integration, leads, contacts or cases will be created or updated automatically in Salesforce CRM when users finish a live chat with their website visitors, with chat transcripts and other information collected through Comm100 Live Chat added. If a website visitor is already a lead or contact in Salesforce CRM, users are able to see that in their chat panel and retrieve his/her information with just one click to make more targeted and effective customer communication.


Apps for Major Mobile Platforms

According to an IDC forecast, web surfing on mobile devices is to surpass that on PCs by 2015. The whole world is going mobile. So is customer communication. Comm100 Live Chat's handy mobile apps free users from the desk and make live visitor engagement possible, literally, anywhere anytime. Users no longer need to cut their live chats when heading out of the office.

Comm100 Live Chat offers full functional apps for almost all major mobile platforms or devices, including iPhone, iPad, Android devices and Blackberry phones. It enables users to keep connected with their website visitors while on the go, increase their online time and ultimately, boost sales and customer satisfaction. The mobile apps, complemented by a cross-browser compatible web version and an Adobe Air based desktop app, give businesses maximum flexibility and convenience to use Comm100 Live Chat.


Getting started with Comm100 Live Chat is easy.

1. Register for a Comm100 Live Chat account.


2. Copy and paste the live chat code onto your web pages.


3. Get online and chat!


About Comm100

Founded in 2009, Comm100 is the leading global provider of enterprise-level customer service and communication solutions, including live chat, email marketing, ticket, forum, knowledge base and help desk. As business grows fast, Comm100 has been embraced by over 200,000 businesses around the globe.

Headquarters: Suite 238, 1027 Davie Street, Vancouver, BC, V6E 4L2, Canada
Telephone: 1-778-785-0464
Website: www.comm100.com

Tuesday, March 04, 2014

Thanks to a group of researchers at the University of California Los Angeles (The University of California, Los Angeles (UCLA) published an extremely interesting application for Google Glass.

Researchers from the School of Engineering and Applied Sciences Samuel Henry (Henry Samueli School of Engineering and Applied Science) created an app for Google Glass and server platform with which users can perform instant wireless diagnostic tests to check various diseases and health conditions.

In principle, the owners of Google Glass can take photos of rapid diagnostic tests - a litmus test for which fits fluid or blood, and then they change color, indicating the presence of you of any disease, including HIV, malaria or cancer.

Images can be uploaded to the server, developed by UCLA, where the analysis takes a couple of seconds.

"This revolutionary technology combined the useful aspects of the immune analysis and laptop. With this application you can real-time monitor the state of health. It can be useful in different spheres of our multi-faceted life, "- said the lead researcher on the project.

Google Glass became available recently, but has already established itself as an instrument with a wide range of applications.

Monday, February 24, 2014

Lenovo has officially announced the next replenishment of his family Android tablets Yoga Tablet.

New tablet Lenovo Yoga Tablet 10 HD + , buy which will be available in April, 2014, at a price that starts at $ 349, first of all, boasts a 10-inch Full HD screen, built-in 3G modem and sufficiently capacious battery.

Yoga Tablet 10 HD, unlike last year's model of this family, which includes eight and ten-inch plates, except for the screen with a higher resolution (tablet has a 10-inch screen with a resolution of 1920 x 1200 pixels), and received a new processor - Qualcomm Snapdragon 400 , replacing chips MediaTek.

In addition, the basic specifications Lenovo Yoga Tablet 10 HD + include 2GB of RAM, 16/32 GB of internal memory that can be expanded with the help of the card slot microSD, WiFi 802.11n adapter, Bluetooth 4.0 module, as well as 8 - and 1.6 megapixel main-megapixel front of the camera.

This tablet runs an operating system Google Android 4.3.

As for the previously mentioned tablet battery, its capacity is 9000 mA / h, then at the request of the manufacturer to ensure that it is enough battery life for 18 hours.

Thanks to the original design of the tablet shell, you can use them not only to hold the device in your hands, but also setting it on a table or other flat surface at an angle that can be adjusted from 30 to 80 degrees.

Housing of the tablet has a thickness varies between 3.0 - 8.1 millimeters and weighs 615 grams novelty.

At the MWC 2014, which started in the Spanish city of Barcelona, ​​a Chinese manufacturer of mobile devices, the company Huawei, seven-inch tablet MediaPad except X1, which is basically a huge smartphone, introduced yet another device of this type.

New, Huawei MediaPad M1 , an Android tablet is equipped with an eight-inch screen, which as well as more compact seven-inch MediaPad X1 can also be used as a kind of mobile phone.

Indeed, looking at photo novelties, and not knowing what was going on, this device can easily be confused with the common mobile phone: the design of its body is very similar to the design of smart phones of HTC.

What exactly is this device?

Huawei MediaPad M1 is an eight-inch tablet with a screen, performed on the basis of IPS matrix having a resolution of 1280 x 800 pixels (viewing angle within 178 degrees), equipped with a quad-core processor HiSilicon Kirin 910 with 1.6 GHz and video accelerator Mali-450MP4, 1 GB RAM and 8 GB of internal flash memory, which mozhgno expanded with a memory card slot Micro SD.

In addition, the novelty is equipped with a 5-megapixel main camera, 1-megapixel front-facing webcam, stereo speakers with support for proprietary audio enhancement Huawei SWS, dual-band Wi-Fi adapter and high-speed modem that supports LTE Cat 4, provides data transfer speed up to 150 Mbit / s.

Powered tablet operating system Android 4.2 Jelly Bean, which is installed on top of a proprietary interface Huawei - Emotion UI 2.0.
Huawei MediaPad M1. Eight-inch Android tablet with support for LTE, which can be used as a smartphone.

Battery capacity Huawei MediaPad M1 is 4800 mA / h, which according to the manufacturer is sufficient to ensure the tablet up to 8 hours of battery life in video playback.

The thickness of the tablet shell made of, by the way, made of aluminum alloy, is 7.9 mm, and its weight - 329 grams.

Buy Huawei MediaPad M1 in Russia, the Middle East, China, Japan, Asia Pacific, Australia, Latin America and Europe, will be in the first quarter, 2014.

Tablet price in Europe will be in the range of € 299.

Friday, January 10, 2014

ZTE is continuing parade of new products at CES 2014 presented its flagship smartphone the next generation. The device is a substantially modified inside, but virtually unchanged externally modification of the basic model, shown by the manufacturer a year ago.

Hardware Specifications Grand S II include 5.5 inch screen with Full HD resolution, Snapdragon CPU 800, the frequency of the nuclei which is 2.3 GHz, two gigabytes of RAM and 13 MP main camera. Responsible for the autonomy of the device built-in battery capacity of 3000 mAh.

The manufacturer plans to begin selling the device in the spring, but do not call him the starting price. It is known that by the time the market on board Grand S II will be installed OS Android 4.3, followed by an update to version 4.4.